Tuesday, May 27, 2008

Passengers Are Not Happy With SFO

According to a recently released J.D Power and Associates airport survey, San Francisco airport was ranked second to worst in terms of customer of service, among the 20 largest airports in the United States. The annual report ranked the airports based on passengers’ online responses to six factors: airport accessibility, baggage claim, check in/baggage check process, terminal facilities, security check and food and retail services.

San Francisco airport officials say these findings conflict with other research which gave SFO a 4 out 5 in terms of customer satisfaction . Read more from the S.F examiner.