According to a recently released J.D Power and Associates airport survey, San Francisco airport was ranked second to worst in terms of customer of service, among the 20 largest airports in the United States. The annual report ranked the airports based on passengers’ online responses to six factors: airport accessibility, baggage claim, check in/baggage check process, terminal facilities, security check and food and retail services.
San Francisco airport officials say these findings conflict with other research which gave SFO a 4 out 5 in terms of customer satisfaction . Read more from the S.F examiner.
inFLIGHTout (the daily blog) served the needs of Bay Area travelers from 2006-2010. The site remains up to provide a comprehensive listing of travel tools and resources. Please continue to follow me on Twitter. Happy and safe travels. -Mike
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