Wednesday, September 3, 2008

When A Superior Room Just Isn't Enough

Stains on the carpet and smells in the air, both good reasons for complaining to hotel staff about less than satisfactory accommodations. Finding yourself in a smaller corner room or next to the elevator though are less than legitimate reasons for complaint. Still, some will.

In this New York Times story last weekend, reporter Geraldine Fabrikant uncovers the many techniques guests use to complain about a room and ultimately land an upgrade. Some do so with complete honesty and sincerity, notifying the hotel of a legitimate problem. Others capitalize on discretionary power of hotel staff, allowing them to check-in and check-up to a higher value room than paid for.