Tuesday, August 4, 2009

Airlines Seek to Unload Frequent-Flier Miles

From the Washington Times Monday comes a story discussing why airlines, United Airlines in particular, are suddenly choosing to unloading miles from their "books" at an accelerated rate. For example, United recently offered discount award redemption's, and effective August 1, 2009 eliminated all "close-in" processing fees. Are United Airlines and other carriers putting customer service back into focus, or is there something more at play here? Read the full story here.