It seemed they over committed once the storm stopped, not realizing many streets still remained unplowed. So they offered to refund my SuperShuttle fare, PLUS all expenses to the airport. I found a nearby hotel shuttle with one seat left - paid the $30 and away I went. Best of all, SuperShuttle cut me an expense check within 10 days - no follow-up necessary. Way to go SuperShuttle for making things right!
inFLIGHTout (the daily blog) served the needs of Bay Area travelers from 2006-2010. The site remains up to provide a comprehensive listing of travel tools and resources. Please continue to follow me on Twitter. Happy and safe travels. -Mike
Sunday, February 28, 2010
Thumbs Up to Super Shuttle for Really Pulling Through
Just a quick thanks to SuperShuttle in the greater Washington D.C. Area. A few weeks ago during the east coast blizzard, transportation came to a halt - in the air and on the ground. When the snow and wind ended, everything was a bit slow to return to normalcy. The subway service to the airport was still suspended, and taxi's were few and far between. So I called SuperShuttle and they came to the rescue - or at least claimed they would. About three hours before the flight, they called and apologized they couldn't come fetch me from the hotel. Really!?