Thursday, August 21, 2008

Frontier Airlines To Charge Fee for "Free Ticket"

Award redemption fee part of a package of changes announced
In a press release today, Denver-based Frontier airlines announced they will institute a $25 non-refundable redemption fee for travelers booking a free flight using Frontier EarlyReturns miles. Previously, members of their frequent flier program could redeem miles without being subjected to this fee.

Frontier also announced a 5,000-15,000 across the board increase in miles needed for a free ticket. Previously known as one of the best redemption options in the industry, 15,000 miles for a free, capacity controlled domestic ticket will now climb to 20,000 miles; still a relative bargain.

Other changes announced in the press release include adding a $75 fee for close-in redemption's - whereby travelers book award travel within 14 days of travel, and $75 bucks for redepositing miles for an unused award travel booking.

"We have always been incredibly proud of our EarlyReturns program, which offers one of the lowest redemption levels in the industry," said Frontier Vice President of Marketing, Sales and Distribution, Jim Young. "Unfortunately, with oil still nearly 50% higher than just six months ago, we had to review the current structure and revise elements that will afford our ability to remain both customer friendly and cost conscious. Even with the new fees and redemption levels, we still offer one of the most competitive programs in the industry."

The changes are effective September 15th. Some fees are waived for Frontier elite members.