Reader Question: Should I Be Concerned About My Flight Being Oversold?

Q: I booked a trip to the East Coast for Spring Break and the phone agent said it was a really fully flight with only middle seats open. Should I be concerned about the flight becoming oversold? –Sarah in Los Gatos

Overbooking flights is a business practice in which a company sells more of a product than what is on hand. In the airline industry, that means selling more seats on a flight than physically available. There are many reasons why airlines do this, but the bottom line is not everyone is able to keep their original reservation thereby freeing up seats. Using historical records of past flights, the airline forecasts roughly how many people they can oversell a flight, knowing that an equivalent number will not show up. In a perfect world, the two balance each other out and flights leave 100% of capacity. Often this doesn't happen and the plane either leaves less than full, or the gate agent asks for volunteers to surrender their seat in exchange for compensation.

If you don’t like the concept of overbooking, try JetBlue or Virgin America, two airlines who reportedly do not oversell their flights. But even the airlines that do oversell, rarely does it involuntarily disrupt regular travelers who are intent on arriving at their destination – without delay. In the rare instance an airline is unable to find volunteers for a flight, only then does the airline involuntarily deny boarding to one or more unlucky folks. This latter scenario automatically gets reported to the federal government, who tracks the frequency airlines involuntarily disrupt travelers confirmed itineraries, to ensure they remain a relatively rare event.

Six Ideas Toward Peaceful Flights for All

By Mike Grasso
mike@inflightout.com

Let's face it, even in the midst of long lines at airport checkpoints, overly crowded airplanes, and a lack of overhead bin space, passengers remain fairly civil with each other at 40,000 feet. But compared to last winter, there will be fewer flights in the coming months, meaning fuller flights, and with the nickle-and-diming game by the airlines charging for everything from pillows to soft drinks, tensions may be running a little high up in the sky.

But, there are some steps you can take to make the flying experience a little more enjoyable for both you and others seated around you. I've come up with some ideas, partially inspired by the Live Aloha movement, intended to show how very basic actions individuals take can result in a positive cumulative result.

1. Smile, say hello, acknowledge your seatmate and the people around you. No need to become best friends here, but you are traveling together some distance, why not exchange neighborly greetings?

2. Help passengers boarding the plane who seem lost or a bit distressed. If someone is uncertain where their seat is located, help them. We sometimes forget our fellow travelers can be international tourists, or others not accustomed to the American boarding procedures and aircraft types.

3. If you encounter a passenger having difficulty lifting their luggage into the overhead bins, give them a hand. It's tempting to ask questions such as why someone packs their carry-on bags so heavily in first place knowing they can't lift them in the bin, but regardless, the passenger still needs assistance at that moment. It is a nice gesture to lend a hand.

4. Once you have located your seat, step in and let other passengers through. The flight attendants preach this common courtesy because it really does help. It could mean the difference between an on-time and late departure.

5. Be cognisant of passengers with tight connections. On particularly late arrivals where several passengers may misconnect, the flight crew should ask folks to permit those with onward connections to deplane first. But in other instances where only a few may be impacted by the late arrival, no such announcement may be made, so listen for others commenting on their concern and invite them to proceed off the plane ahead of you.

6. As you deplane, thank the flight crew. Many crew members have taken pay cuts, been stripped of their pensions, and find themselves working in a economically suffering industry. Despite these setbacks, many continue to provide service with a smile.

Helping others need not be performed on a grand scale. Simple individual courtesies and favors to others are almost always appreciated, both by the recipient and often by nearby onlookers - wanting to help, but failing to step forth. Plus, who can dispute the great feeling attained from simply lending a helping hand to a stranger? Putting these ideas (and others) into action will help everyone toward a more peaceful journey.

Reader Question: How Full Will The Flight Be?

Question: "...My flight is next week and I want to know whether the flight will be full, or if I might get an empty middle seat. How can I tell?"

Answer: Thanks for the email. Actually your question has two parts. Let's first tackle the empty middle seat question. Based on your writing, I'm assuming you are flying a plane that includes a configuration of 3 seats in a row, and you are hoping for an empty middle one. Aren't we all! =) It's impossible to determine whether you will have an empty middle seat because seat changes can occur at any time, including at the gate. Not until the boarding door closes can you be certain to score an empty seat next to you.

If you are curious about how full the flight is overall, which can sometimes give you an educated guess whether middle seats will be occupied, there are a couple ideas:

First, check the airline seatmaps. Many airlines allow you to pull up your reservation on their website, then modify your seat assignment. Here you can get a general idea of how full the plane might be.

Some cautions though. Some people have confirmed reservations but no seats assigned yet. The airline may block certain seats because they are carrying extra cargo and don't want to fill every seat with passengers (weight restrictions). The airline may also block seats for security reasons, for high-status passengers, or for airport check-in only. All that taken into consideration, it may be tough for an accurate appraisal of how full the flight will be simply by looking at the seatmaps.

Second, check the class availability of your flight. This will give you an idea of how many tickets the airline is still selling (and their respective fare class). Many cheap seats still available could be a sign the flight is not full. Reversely, if you see the flight is nearly sold out, then expect a cramped flight (or perhaps lots of cargo).

In summary, using both the strategies above could help in determining the flight load, but factoring in variables such as last minute flight cancellations, displaced passengers/crew and stand-by customers, a simple guess might be just as accurate.